• Catherine Heckman

    We purchased a live 7-8 ft. Fraser fir tree at our local Costco on December 4, 2011. The tree seemed fine until this morning, December 18, when it began shedding live ticks all over our floor. We had to un-trim the tree and remove it from the house immediately to thoroughly clean. I called Costco about it, and they told me they would honor the return (without having to haul the tree back to the store with the ticks!) I was thankful for that. This was unfortunate, as we had purchased a live tree last year from Costco and were so pleased with it. Now we are debating if we should buy an artificial tree, or another live tree. With only one week until Christmas, this is is not easy and even more difficult to fit into our busy schedules. Never had to trim a tree twice in one season!

  • Vicki Szech

    We purchased a live 7-8 ft. Fraser fir tree at our local Costco in early December. The tree was wrapped so I couldn’t see what it looked like but when we unwrapped it and set it in the stand it was beautiful. The tree was full and well shaped. It was easy to decorate and stayed fresh until I took it down today. There were a minimum of needles. This is the best fresh tree we’ve had in years and I will buy our tree from Costco next year. I would have liked it a little taller but shorter is easier to decorate.

  • Stephanie Leipner

    I purchased the 7.5′ pre-lit tree with 1000 white lights from Costco in November 2010. I was called shortly afterwards to notify me of a problem with some of the light strands not working properly. I had no problems with my tree in Dec. 2010, however, during the 2011 Christmas season, light strands in 2 of the 3 tree sections went out. I attempted to call the hotline of the manufacturer to rectify this situation and all they wanted to do was send me new light strands to rewrap myself. Costco’s letter about the problem stated that new tree sections would be sent to replace those that the lights had gone out on. The customer service rep for the manufacturer insisted that was only the guarantee for 2010. Needless to say I was very upset about buying a pre-lit tree to save the hassle of stringing lights myself only to find out I am going to have to do this after only 1 Christmas Season of use! I called Costco about the tree after getting nowhere with the manufacturer and the customer service rep told me to bring the tree back for a full refund. There was no hassle with customer service at all. I just want to say I am very impressed with the way Costco handled my return with absolutely no hassle! This is the second time I have had to return something to Costco a year after the original purchase! Costco’s guarantee really is the best! Thank you Costco!

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  • Christina Wagner

    I got a fresh cut tree from San Juan Capistrano,CA and love our tree. Very fresh and perfect.

  • Guest

    we had the most perfect ever Christmas tree from Costco, it was beautiful, the prettest tree I have ever had

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